Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how flexvance (flexvance) collects, uses, and protects your personal information when you visit our website and purchase our raised bed vegetable garden kits and organic soil products. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We are the data controller responsible for your personal information. We operate a website dedicated to providing high-quality raised bed garden kits and organic soil mixes specifically designed for Irish home gardeners in the Galway region and throughout Ireland. Our services include product sales, customer support, and garden guidance through our website and communications.

Information We Collect

We collect information in several ways to provide our services effectively:

• Account Information: When you register or create an account, we collect your name, email address, phone number, and password.
• Billing and Shipping Information: For orders, we collect your delivery address, billing address, and payment information processed securely through our payment providers.
• Communication Data: When you contact us via email, phone, or contact forms, we record your messages and our responses.
• Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and browser type.
• Cookie Data: We use cookies and similar technologies to enhance your browsing experience and track site performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you have explicitly consented, such as subscribing to our newsletter or accepting cookies.
• Contract Fulfilment: We process data necessary to execute your purchase order, including payment and delivery information.
• Legitimate Interest: We process data to improve our services, prevent fraud, ensure website security, and provide customer support.
• Legal Obligation: We process data as required by Irish, European, and applicable tax and commercial laws.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including payment collection and shipment tracking
• Providing customer support and responding to your inquiries about our products
• Sending transactional emails, order confirmations, and delivery updates
• Improving our website functionality, user experience, and product offerings
• Analyzing website performance and user behavior through analytics tools
• Preventing fraud, ensuring payment security, and protecting our website from misuse
• Sending marketing communications only if you have opted in to receive them
• Complying with legal obligations and resolving disputes

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above. Our retention periods are:

• Contact Form Messages: Up to 24 months after your last interaction with us
• Order and Account Data: For the duration of your account plus 7 years to comply with tax and commercial law requirements
• Analytics and Usage Data: Up to 14 months from collection
• Server Logs: Up to 12 months from creation
• Marketing Communications: Until you unsubscribe from our mailing list

After these periods, we securely delete your information unless we are required to retain it for legal or regulatory purposes.

Your Rights

Under Irish and European data protection law, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to limit how we use your information.
• Right to Data Portability: You can request your data in a portable format to transfer to another service.
• Right to Object: You can object to certain types of processing, including marketing communications.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, track website performance, and provide personalized content. We use essential cookies for website functionality, analytics cookies to understand user behavior, and marketing cookies if you have consented to them. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure socket layer (SSL) encryption for payment transactions and sensitive data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We limit access to personal data to employees and contractors who need it to perform their duties and are bound by confidentiality obligations.

Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have violated your data protection rights. The Data Protection Commission is the independent authority responsible for enforcing data protection law in Ireland. You can contact them through their official website or submit a complaint if you have concerns about how we handle your personal information.

Third-Party Sharing

We do not sell, trade, or share your personal information with third parties for their marketing purposes. However, we may share your information with:

• Service Providers: Payment processors, shipping carriers, and email providers who assist us in operating our website and fulfilling orders
• Legal Authorities: When required by law or to protect our rights and the safety of our users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties are contractually obligated to use your information only for the purposes we specify and to maintain appropriate data security standards.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.